Scripting interactions is the quickest way to make sure everyone on a team gets on the same page about how to deal with common issues. That’s why large tech companies like Microsoft use scripts to standardize the support they offer customers, and non-profit organizations use scripts to train fundraising phone bankers. You might feel at a […]
Reader Review 12: Systems and Progress
The Reader Review series was a 2014 experiment in rounding up of some of the most thoughtful or provocative articles and videos I came across online. I’m still deciding whether to continue it in 2015, but either way, this will be the last edition of the year. Thank you for reading along with me! Brentin Mock draws a […]
Complexity and the Economy
At TEDxZurich last year, physicist and investment manager James B Glattfelder broke down the links between complexity science and global economics ownership networks. Outlining his research on the interconnections among international financial institutions, he explained that complex systems follow two basic principles: Complexity is the result of simple rules of interaction, and the whole is […]